Effective Date: February 12, 2026
Introduction
This Texting Policy and Privacy Statement outlines how Sergeant Clutch Certified Engine & Transmission Repair Shop ("we," "us," "our") communicates with customers via text messages (SMS/MMS) and ensures compliance with applicable laws, including 10DLC SMS Registration requirements. By opting in to our SMS services, you agree to the terms outlined below.
Sergeant Clutch Certified Engine & Transmission Repair Shop is committed to protecting your privacy. This policy describes how we handle information related to our SMS/text messaging program.
No Sharing of SMS Data: Mobile information collected as part of our SMS program will not be shared with third parties or affiliates for marketing or promotional purposes.
Opt-In Consent: By providing your mobile phone number to Sergeant Clutch Certified Engine & Transmission Repair Shop, you consent to receive automated informational and promotional messages, including appointment reminders, service updates, estimates, and special offers. Consent is not a condition of purchase.
Opt-Out: You can cancel the SMS service at any time. Just text “STOP” to our number. We will send a confirmation message to acknowledge your request. Once confirmed, you will no longer receive text messages from us.
Help: Reply HELP for assistance or contact us directly.
Rates & Frequency: Message and data rates may apply. Message frequency varies.
Consent to Receive Text Messages
By providing your phone number and opting in, you consent to receive text messages, including promotional, informational, and transactional content, from Sergeant Clutch Certified Engine & Transmission Repair Shop. Consent is not a condition of purchase. Message and data rates may apply.
How to Opt-Out:
- You may opt-out of receiving text messages at any time by replying STOP to any text message.
- You may also contact us directly at (210) 239-1600.
Types of Messages
We may send:
- Transactional Messages: Order confirmations, appointment reminders, account updates.
- Promotional Messages: Discounts, offers, and announcements.
- Service Notifications: Changes to services, hours of operation, or emergency updates.
Message Frequency
Message frequency may vary based on the type of service or subscription you opt into.
Privacy and Data Usage
Your privacy is important to us. We comply with federal and state privacy laws, including the Telephone Consumer Protection Act (TCPA) and 10DLC regulations, to protect your information.
What We Collect:
- Phone numbers
- Message interaction data (e.g., clicks, responses, opt-outs)
How We Use It:
- To deliver SMS/MMS messages
- To improve our messaging services
- To comply with legal and regulatory requirements
Sharing Your Information:
We do not sell or share your personal information with third parties, except as necessary to provide SMS services (e.g., SMS providers) or as required by law.
Compliance with 10DLC SMS Registration
In compliance with 10DLC (10-Digit Long Code) regulations, we register our messaging campaigns with applicable carriers to ensure our messages are not flagged as spam. This includes:
- Registering all campaigns with carrier-approved registries.
- Ensuring messages are relevant and non-deceptive.
- Avoiding prohibited content (e.g., illegal substances, hate speech, or spam).
Security Measures
We take appropriate technical and organizational measures to secure your personal information. However, no method of transmission is 100% secure. By participating in SMS communications, you acknowledge the inherent risks.
Updates to this Policy
We may update this policy from time to time. Any changes will be communicated via SMS or posted on our website. Your continued participation in our SMS services constitutes acceptance of the updated policy.
Contact Us
If you have any questions about this policy or wish to manage your SMS preferences, please contact us at:
- Phone: (210) 239-1600